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          <p><span>1、原有业务规则已不再适用；</span></p><p><span>&nbsp;&nbsp;&nbsp; 1）判断2/3课次后退费不计入（实际，业务已取消）</span></p><p><span>&nbsp;&nbsp;&nbsp; 2）直播班不计入（实际，业务已无直播班存在）</span></p><p><span>&nbsp;&nbsp;&nbsp; 3）双师班不考虑辅导教师退费率（实际，业务已核算辅导老师退费率）</span></p><p><span>&nbsp;&nbsp;&nbsp; 4）等等...</span></p><p><span>2、当前退费率逻辑，技术方面部分代码无注释，出现退费率错误难以定位；产品方面原有需求功能无文档说明，难以追溯。</span></p><p><span>3、退费班级，与计入退费率统计班级可能不一致，造成实际计入统计的班级无法申诉。</span></p>
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          <p><span>二、业务需求</span></p>
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          <p><span>业务上2017年寒假班起，退费率全国统一执行以下调整：</span></p><p><span><br></span></p><p><span>仅以下两种情况，在业务上允许不计入退费率。其他情况，期望系统层面均计入。计入后若存在少量偏差，可人工申诉并修正。</span></p><p><span>1、学员未上课而退费</span></p><p><span>2、学员退班重报</span></p><p><span><br></span></p><p><span>备注：</span></p><p><span>1、由于业务上可随时退费，因此退费率也实行了调整——去掉“2/3课次后退费不计入教师退费率”的规则。</span></p><p><span>2、双师班、在线班的主讲、辅导均需要计算退费率，一个班的退费率两位老师保持一致。</span></p>
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          <p><span>一、业务背景</span></p>
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            <p><span>需求方</span></p>
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            <p><span>总部人力-崔梦婷、朱丽娟</span></p>
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            <p><span>项目经理</span></p>
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            <p><span>赵兰兰</span></p>
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            <p><span>产品经理</span></p>
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            <p><span>王金雷、芮晶涛、范晴、大宇</span></p>
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            <p><span>测试团队</span></p>
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            <p><span>范东丽</span></p>
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            <p><span>技术团队</span></p>
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            <p><span>业务系统、BI系统、教师APP、教师互动平台</span></p>
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          <p><span>四、项目相关</span></p>
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          <p><span>三、项目价值</span></p>
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          <p><span>2017暑期开始全国退费制度改革，系统优化是顺应业务的需求，既会提升了退费系统处理的准确度还能提高人效，提升教师们对退费申诉的满意度。</span></p><p><span><br></span></p><p><span>1、一个员工现每天仅做退费处理，仅能处理150条数据，按照现秋季的退费数据计算，1个人需要处理72天，才能完成任务，系统优化后，退班重报和未出勤自动判定准确度提高后，人力会用44天完成其他原因的申诉，提升了38.89%人工时间，也许会更高。</span></p><p><span><br></span></p><p><span>2、退费对于老师来说是和绩效挂钩的，不仅业务部门对这个开课后计入退费退费率重视，老师更关心，系统判定的准确度高了，教师就不用自己去教学点核实情况然后自己申诉，时刻关注退费处理进度。教师满意度也会大大提升。</span></p>
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